FAQ

When will my order ship?

Orders are processed within 2-5 business days. Once shipped, delivery typically takes 3-7 business days. Tracking details will be sent via email once order is on the way.

Do you offer refunds or returns?

All sales are final. We do not offer refunds or returns.

Exchanges are only accepted for damaged or incorrect items reported within 48 hYour item arrived hours of delivery.

Do you offer exchanges?

Yes- exchanges are only accepted if :

-You received the wrong item

-Your item arrived damaged

Please contact us within 48hours with your order number and clear photos.

What about pre-order items?

Pre order items require additional processing time. Estimated shipping timelines are listed in each product description. By purchasing a pre-order item, you agree to the extended wait time.

Do you ship internationally?

At this time, NUENVY ships United States Only. 

What if my package is lost or stolen?

NUENVY is not responsible for lost or stolen packages once marked as delivered. Please contact the shipping carrier directly for assistance.

How can I contact NUENVY?

You can reach us via email at [email protected]

Please allow 24-48 hours for a response. Customer care for Nu Hottiez Only.